Two ways, both reaching real people on the Fabrica team.
In-app chat (fastest)
Click the chat bubble in the corner of any page on fabrica.land. This is the quickest way to get help, and it keeps the conversation attached to your account so we can see what you see.
Write to hello@fabrica.land. Email is best for anything with attachments, like mail you received about your property or documents you want us to look at.
What to have ready
You will get a faster, better answer if your first message includes:
A link to the property page (or the APN and county).
What you were trying to do, and what happened instead.
The exact text of any error message, or a screenshot.
What to expect
We read every message and a real person replies. It is not always instant, especially outside US business hours, but you will hear back. If your question involves county paperwork or title research, the full answer can take longer, and we will tell you when that is the case rather than leave you guessing.